FAQ
**Frequently Asked Questions**
**1. How can I contact customer support?**
You can reach out to our dedicated customer support team via email at support@zenithzone.biz or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
**2. What payment methods do you accept?**
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the convenience of PayPal for secure transactions.
**3. What is your shipping policy?**
We offer worldwide shipping to most countries. Shipping rates and delivery times may vary depending on your location and the shipping method selected at checkout. For more information, please refer to our Shipping Policy page.
**4. Do you offer returns or exchanges?**
Yes, we have a 14-day return policy. If you're not completely satisfied with your purchase, you can return the item(s) within 14 days of receipt, provided they are in their original packaging and condition. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange.
**5. How do I track my order?**
Once your order has been shipped, you will receive a confirmation email or text containing a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website and viewing your order history.
**6. Are your products ethically sourced?**
We are committed to ethical business practices and strive to work with suppliers who share our values. Many of our products are sourced from reputable manufacturers who adhere to strict ethical and environmental standards.
**7. Do you offer wholesale or bulk pricing?**
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at support@zenithzone.biz for more information on wholesale pricing and ordering.
**8. Can I cancel or modify my order after it has been placed?**
Once an order has been placed, it cannot be canceled or modified. However, you may be able to return the item(s) for a refund or exchange once you receive them. Please refer to our Returns & Exchanges policy for more information.
**9. How do I care for my products?**
For specific care instructions for your products, please refer to the product description or care label provided with your purchase. If you have any additional questions about product care, feel free to reach out to our customer support team for assistance.
**10. Do you offer gift wrapping or personalized messages?**
At this time, we do not offer gift wrapping or personalized messages. However, we are constantly updating our services based on customer feedback, so please stay tuned for any future updates or changes.
**1. How can I contact customer support?**
You can reach out to our dedicated customer support team via email at support@zenithzone.biz or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
**2. What payment methods do you accept?**
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the convenience of PayPal for secure transactions.
**3. What is your shipping policy?**
We offer worldwide shipping to most countries. Shipping rates and delivery times may vary depending on your location and the shipping method selected at checkout. For more information, please refer to our Shipping Policy page.
**4. Do you offer returns or exchanges?**
Yes, we have a 14-day return policy. If you're not completely satisfied with your purchase, you can return the item(s) within 14 days of receipt, provided they are in their original packaging and condition. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange.
**5. How do I track my order?**
Once your order has been shipped, you will receive a confirmation email or text containing a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website and viewing your order history.
**6. Are your products ethically sourced?**
We are committed to ethical business practices and strive to work with suppliers who share our values. Many of our products are sourced from reputable manufacturers who adhere to strict ethical and environmental standards.
**7. Do you offer wholesale or bulk pricing?**
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at support@zenithzone.biz for more information on wholesale pricing and ordering.
**8. Can I cancel or modify my order after it has been placed?**
Once an order has been placed, it cannot be canceled or modified. However, you may be able to return the item(s) for a refund or exchange once you receive them. Please refer to our Returns & Exchanges policy for more information.
**9. How do I care for my products?**
For specific care instructions for your products, please refer to the product description or care label provided with your purchase. If you have any additional questions about product care, feel free to reach out to our customer support team for assistance.
**10. Do you offer gift wrapping or personalized messages?**
At this time, we do not offer gift wrapping or personalized messages. However, we are constantly updating our services based on customer feedback, so please stay tuned for any future updates or changes.